Money Back Guarantee
At Logo Villa, all customers are offered an unconditional money back guarantee. Whenever an order is placed at our site, you immediately qualify for the 100% money-back guarantee. As soon as you receive the designs we create for you on the basis on requirements given by you, you have the option to either reject or accept the designs. But we will charge $4 for each concept we designed for you, we will also charge the payment processing fee from you. Please, note that the request for refund can only be claimed before the request of final file formats.
After the request for final files made, the refund cannot be claimed. Refund policy is only applicable for the logo design service. For any other service or order like website design, stationery design or any additional service, the refund policy is not applicable. Moreover, refund policy is only applicable for one-time orders. This implicates if you are placing an order for second time for the same logo design, your order will not be entitled for refund policy. This refund policy is equally applicable for refund of the extra amount that is mistakenly charged.
- In situation of double charging because of the processing error, you would immediately be refunded for applicable amount.
- We don't offer the moneyback guarantee for Website Design Services.
- All refund claims and requests should be communicated to our support department. Logo Villa, based on the breach of your user agreement reserves the right to approve/disapprove your request on the basis of an individual case.
Process to claim the refund
To guarantee the approval of your refund request, please ensure you meet the requirements given below:
Declare your refund specifying your concern by contacting us through any of the following four methods:
- Account Area
- Live Chat.
- Our representative will attempt to resolve your issues by virtue of our revision policy without delay; otherwise, our refund department will send you a refund request approval form.
- You will be bound to reject your designs including all initial and revised samples provide by the Company.
After the refund is made by us, your rights to the design or any other work would be possessed by Logo Villa and you would not be allowed to present any version of the designs or work sent by company. This is also specified by us that;
- As the rights of the design would now be transferred to the company, you are in agreement that you will have no right (indirect or direct) to use any content, work, product, media or any response, nor will you possess any ownership interest in or to the same.
- In collaborative working with the Government Copyright Agencies, Logo Villa would share Copyright Acquisition details for the refunded designs that would not allow the future reprocess or reuse of the designs as original work.